Frequently Asked Questions
Everything you need to know about shopping with Khazanay
What is the delivery timeline for my order?
Standard shipping usually takes 3-5 business days across the country. Once your order is dispatched, you will receive a tracking number via email and SMS to monitor its progress.
Are your products original and authentic?
Yes, Khazanay takes pride in offering 100% authentic products. We source our inventory directly from authorized distributors and reputable brands to ensure you receive genuine fashion items.
What is your return and exchange policy?
We offer a 7-day hassle-free return and exchange policy. Items must be unworn, have all original tags attached, and be in their original packaging to be eligible for a refund or replacement.
What payment methods do you accept?
We support multiple payment options including Cash on Delivery (COD), Credit/Debit cards (Visa and Mastercard), and popular digital wallets for a seamless checkout experience.
How can I determine the right size for me?
Each product page features a detailed size guide. Since sizing can vary between brands, we recommend checking your measurements against our chart to ensure the perfect fit.
Can I cancel my order after it has been placed?
You can cancel your order within 12 hours of placement, provided it has not yet been processed for shipping. Please contact our customer support team immediately for cancellation requests.